Frequently Asked Questions

Find answers to common questions about enTANGlement. Can't find what you're looking for? Contact our support team.

General

What is enTANGlement?
enTANGlement is a privacy-first desktop application that transforms your scattered documents into an intelligent, searchable knowledge base. All processing happens locally on your device, ensuring complete privacy and data ownership.
Is enTANGlement really free?
Yes! enTANGlement offers a fully functional free version with core features. The Pro version includes advanced features like smart context, unlimited documents, and priority support.
How is enTANGlement different from cloud-based solutions?
Unlike cloud solutions, enTANGlement runs entirely on your computer. Your documents never leave your device, giving you complete privacy and control. There's no account required for the free version, and you own all your data.

Privacy & Security

Does enTANGlement upload my documents to the cloud?
No, never. All document processing happens locally on your computer. Your documents never leave your device, ensuring complete privacy and security.
What about the AI features - do they use cloud services?
enTANGlement offers both local and cloud AI options. The local AI runs entirely on your device for maximum privacy. The cloud AI option (if enabled) only sends specific queries, never your actual documents.
Is my data encrypted?
Yes, all data stored by enTANGlement is encrypted on your local device. Your knowledge bases are protected and only accessible through the application.

Installation & Setup

What are the system requirements?
Minimum: 8GB RAM, 2GB storage, 64-bit processor. Recommended: 16GB RAM, 10GB storage, SSD for optimal performance. Supports Windows 10+, macOS 11+, and Ubuntu 20.04+.
Can I install enTANGlement on multiple computers?
Yes! You can install enTANGlement on as many computers as you own. Each installation operates independently with its own local knowledge bases.
How do I migrate my data to a new computer?
You can export your knowledge bases from one computer and import them on another. Go to Settings → Export/Import to transfer your data safely.

Features & Usage

What file types does enTANGlement support?
enTANGlement supports PDFs, Word documents (.doc, .docx), text files (.txt, .md), and many other common document formats. The full list is available in the documentation.
Can I have multiple knowledge bases?
Yes! You can create unlimited knowledge bases to organize different types of content. Each knowledge base can have its own settings and AI model configuration.
How does the search feature work?
enTANGlement uses AI-powered natural language search. You can search using keywords, phrases, or questions. The AI understands context and can find relevant information even if it doesn't match your exact search terms.
What is folder watching?
Folder watching automatically monitors specified folders for new or updated documents. When changes are detected, enTANGlement automatically processes and indexes the new content.

Troubleshooting

enTANGlement won't start on macOS
On macOS, you may need to allow the app in System Preferences → Security & Privacy. If you see a security warning, click 'Open Anyway' in the Security settings.
The application is running slowly
Try: 1) Closing other applications to free up RAM, 2) Reducing the number of documents in large knowledge bases, 3) Disabling real-time indexing during heavy usage, 4) Upgrading to an SSD if using a traditional hard drive.
Documents aren't being indexed
Check: 1) The document format is supported, 2) The file isn't corrupted, 3) You have sufficient disk space, 4) The knowledge base settings are configured correctly.

Licensing & Pricing

What's included in the free version?
The free version includes: Local document indexing, basic search capabilities, up to 1,000 documents, and core knowledge base features.
What additional features does Pro offer?
Pro includes: Unlimited documents, smart context and AI insights, advanced search features, priority support, and early access to new features.
Can I try Pro before purchasing?
Yes! We offer a 14-day free trial of Pro features. No credit card required. Your data remains yours whether you continue with Pro or revert to the free version.

Still Have Questions?

We're here to help! Get in touch with our support team or explore our documentation.