Privacy Policy

1. Introduction

UpNorthDigital.ai ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Business information (company name, job title)
• Payment information (processed securely through third-party providers)
• Communications you send to us
• Information provided through forms, waitlists, or surveys

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address (hashed for privacy)
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent
• Click patterns and site navigation

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our services
• To process transactions and send related information
• To respond to your comments, questions, and requests
• To send you technical notices and support messages
• To communicate about products, services, and events
• To improve our website and services
• To monitor and analyze usage patterns
• To detect, prevent, and address technical issues
• To comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following situations:

• Service Providers: With third-party vendors who assist in providing our services
• Legal Requirements: If required by law or in response to valid legal requests
• Business Transfers: In connection with a merger, sale, or acquisition
• Protection: To protect our rights, privacy, safety, or property
• Consent: With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments
• Limited access to personal information
• Secure coding practices
• Regular security training for our team

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Services

Our services may contain links to third-party websites and services. We use the following third-party services:

• Vercel: Hosting and deployment (Privacy: vercel.com/legal/privacy)
• Vercel KV: Data storage for waitlists
• Cal.com: Appointment scheduling (if integrated)
• Google Workspace: Email services

These third parties have their own privacy policies, and we encourage you to review them.

7. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how visitors use our site

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information
• Objection: Object to processing of your information
• Withdrawal: Withdraw consent at any time

To exercise these rights, please contact us at hello@upnorthdigital.ai.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction. By using our services, you consent to such transfers.

11. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

12. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

14. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to opt-out of the sale of personal information (which we do not sell) and the right to non-discrimination for exercising your privacy rights.